Frequently Asked Questions

Begin with the Journey Brief. It captures the group, route, date, timing and belongings so the team can review the request before recommending a setup.

The Journey Brief is the starting record for a new request. It keeps the information needed for fit review together and does not itself confirm a booking.

Provide the service type, pickup and destination, date and time, passenger and luggage details, vehicle preferences, stops, flight details when relevant, accessibility needs and contact information.

A Journey Advisor reviews the request and sends a confirmation update within 2 business hours. Availability, fit and pricing are not confirmed until the human review and proposal process are complete.

Submit the Journey Brief as soon as your route, date and group requirements are known. Toronto Sprinter does not publish a universal booking cutoff, and availability still requires review.

The public lineup includes 11-Passenger, 14-Passenger, Jet, Party Limo, and Luggage and Equipment Support Sprinter categories.

No. A published seating category is only one input. Final fit also depends on belongings, equipment, accessibility, comfort expectations, configuration and the complete journey.

Checked bags, carry-ons, strollers and equipment are reviewed with the passenger plan. Passenger seats are not treated as luggage space.

No. You may share a preference, but the recommended setup follows the Journey Brief and human Fit Review.

Yes. Add the requirement to the Journey Brief so it can be reviewed before the operating setup is confirmed.

Yes. Select the relevant airport service type and provide the direction, airline and flight number when applicable so the journey can be reviewed in context.

Add known stops, their sequence and expected waiting time to the Journey Brief. The reviewed proposal establishes the confirmed scope and applicable terms.

Yes. Toronto Sprinter supports corporate group transportation, including coordinated stops, communications and recurring movement patterns where the requirements are reviewed.

Yes. Events and weddings are supported journey contexts. Include arrivals, departures, passenger groups, stops and timing so they can be reviewed as one plan.

Yes. Use the Journey Brief to describe the route, group, belongings and timing. The team will review whether the requested setup and service level fit the journey.

Yes. Private charter tours are an approved journey context. Choose Hourly Services or Daily Tour as appropriate and describe the group and itinerary.

Yes. Add the locations, sequence and expected timing so the complete itinerary can be reviewed as one coordinated journey.

Hourly Services requests collect the requested number of hours. Daily Tour requests collect the requested number of days.

Toronto Sprinter evaluates the Sprinter solution first. If a different iWelcome family service genuinely provides a better solution, the team can discuss that option without asking you to restart the request.

Pricing is prepared after the Journey Brief and fit requirements are reviewed. Toronto Sprinter does not publish an automatic final price before human proposal review.

They form part of the journey scope. Include them in the Journey Brief so the proposal can reflect the reviewed route, timing and operating requirements.

Material changes use the approved change workflow. A message or AI recommendation never silently changes the accepted operating record.

Public universal terms are not currently published. Review the exact terms attached to your proposal and contact the team before acceptance if anything is unclear.

Yes. Toronto Sprinter holds a City of Toronto limousine licence and operates with City of Toronto limousine plating.

Toronto Sprinter maintains commercial vehicle insurance and commercial liability coverage. Policy numbers, limits and expiry dates are not published.

It means the operator holds the applicable City of Toronto limousine licence and limousine plate. No licence or plate number is displayed publicly.

Yes. Toronto Sprinter has an Ontario Commercial Vehicle Operator’s Registration. The CVOR number is not published.

Yes. Toronto Sprinter is a member of OLOA. No membership number or expiry date is displayed publicly.

They help customers distinguish a licensed, plated and commercially insured operator from an informal vehicle arrangement. Journey fit and final confirmation still require human review.

Use the phone number anywhere on the website to choose Call, Text or WhatsApp, or email the reservations team.

Email operations@torontosprinter.ca. For a new quote, the Journey Brief remains the clearest way to provide the complete request.

The approved confirmation guidance states that a reviewed update will be sent within 2 business hours. If immediate assistance is needed, use the phone contact options.

Submit the known route, group, timing, equipment and special requirements in the Journey Brief, then request human guidance where needed.